Terms and Conditions

1. Agreement

These Terms of Service govern your access to and use of Superpumped, including our mobile application, website, dashboards, APIs, content, software, and related services.

By creating an account, accessing the Services, clicking “I agree,” purchasing a subscription, or using the Services, you agree to these Terms.

If you use the Services on behalf of a gym, trainer, company, club, team, employer, or other organization, you represent that you have authority to bind that organization. In that case, “you” includes both you and the organization.

If your organization has entered into a separate written agreement or order form with Threadsafe AI LLC, that written agreement controls if it conflicts with these Terms.

2. Definitions

“Company,” “we,” “us,” or “our” means Threadsafe AI LLC.

“Superpumped” means the workout, strength training, coaching, gym management, progress tracking, and related platform operated by Threadsafe AI LLC.

“Services” means Superpumped and related applications, websites, dashboards, software, APIs, content, and services.

“Direct User” means an individual who creates or uses an account directly.

“Organization” means a gym, trainer, coach, business, club, team, employer, or similar entity using the Services.

“Organization End User” means an individual invited, managed, coached, trained, or monitored through an Organization account.

“User Content” means workouts, programs, notes, messages, photos, videos, comments, files, and other content submitted to the Services.

3. Description of the Services

The Services may allow users to create and track workouts, log exercises, record strength training progress, receive or assign workout programs, communicate with trainers, manage gym or coaching clients, analyze progress, integrate with devices or wearables, and access related features.

Threadsafe AI LLC may modify, suspend, discontinue, or revise features from time to time.

4. Eligibility

You must be at least 13 years old to use the Services. If you are under 18, you may use the Services only with consent and supervision of a parent or legal guardian.

Organizations that permit minors to use the Services are responsible for obtaining all required parental or guardian consents and for complying with applicable laws.

You may not use the Services if you are barred from doing so under applicable law or if we have previously suspended or terminated your account.

5. Accounts and Security

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must notify us promptly if you believe your account has been compromised.

We may require authentication, verification, or additional account security steps.

6. Direct User Accounts

If you create a Direct User account, you are responsible for your own use of the Services, your workout decisions, your account settings, and any content you submit.

You may connect your account to a gym, trainer, coach, wearable, or third-party integration. By doing so, you authorize the relevant sharing of information necessary to provide the connected feature.

7. Organization Accounts

Organizations may use the Services to manage trainers, clients, workout programming, attendance, progress, communications, and related operations.

Organizations are responsible for:

1. ensuring their administrators, trainers, staff, and clients comply with these Terms;
2. obtaining all required consents and authorizations from Organization End Users;
3. providing legally required privacy notices;
4. ensuring trainers and coaches have appropriate qualifications, licenses, certifications, insurance, and authority;
5. determining whether a workout, exercise, program, assessment, or recommendation is appropriate for a client;
6. supervising in-person training and gym activities;
7. handling membership, coaching, billing, refund, cancellation, and safety matters between the Organization and its clients; and
8. complying with all laws applicable to the Organization’s use of the Services.

Threadsafe AI LLC is not responsible for the conduct, advice, programming, supervision, qualifications, or omissions of any gym, trainer, coach, or organization.

8. Organization End Users

If you use the Services through an Organization, your Organization may access information related to your account and use of the Services, including workouts, programs, progress, messages, notes, attendance, check-ins, and other data.

Your relationship with the Organization is separate from your relationship with Threadsafe AI LLC. Questions about gym membership, personal training, coaching, in-person services, refunds, scheduling, or trainer conduct should be directed to the Organization.

9. Health, Fitness, and Safety Disclaimer

The Services provide workout tracking, fitness programming, coaching workflow, and related tools. The Services do not provide medical advice, diagnosis, treatment, physical therapy, rehabilitation, or emergency services.

Workout activity, weightlifting, exercise, and athletic training involve inherent risks, including injury, illness, aggravation of existing conditions, disability, or death. You are responsible for determining whether an exercise, workout, program, load, progression, movement, or recommendation is safe and appropriate for you.

Before beginning or changing an exercise program, consult a qualified healthcare professional, especially if you have a medical condition, injury, limitation, disability, pregnancy, cardiovascular risk, or other concern.

Do not disregard medical advice or delay seeking medical care because of information available through the Services. If you experience pain, dizziness, shortness of breath, chest pain, fainting, or any medical emergency, stop exercising and seek medical attention immediately.

10. No Emergency Use

The Services are not designed for emergency communications. Do not use the Services to request emergency help. Call emergency services or seek immediate medical attention in an emergency.

11. No HIPAA Use Without Written Agreement

Unless Threadsafe AI LLC has signed a Business Associate Agreement with you, you may not use the Services to create, receive, maintain, or transmit protected health information on behalf of a HIPAA covered entity or business associate.

If Threadsafe AI LLC enters into a Business Associate Agreement with you, that agreement controls with respect to protected health information.

12. Subscriptions, Fees, and Payment

Some features require payment. Fees, billing intervals, included features, seat limits, usage limits, and renewal terms will be disclosed at purchase or in an order form.

You authorize Threadsafe AI LLC or our payment provider to charge applicable fees, taxes, and renewal amounts to your payment method.

Subscriptions may renew automatically unless cancelled before the renewal date. Cancellation procedures will be provided in your account settings, purchase flow, order form, or app store subscription settings.

If you purchase through Apple, Google, or another app store, that app store may handle billing, cancellation, and refunds under its own terms.

Unless otherwise stated, fees are non-refundable except as required by law or expressly agreed in writing.

13. Trials and Promotions

Threadsafe AI LLC may offer free trials, discounts, beta access, or promotions. Trial or promotional terms may vary and may be subject to additional conditions. We may modify or end promotions at any time unless prohibited by law.

If a trial converts to a paid subscription, we will provide disclosures and obtain authorization as required by applicable law.

14. B2B Orders, Seats, and Usage Limits

For Organizations, fees, subscription term, renewal term, seat counts, client limits, permitted use, support, and other commercial terms may be set out in an order form, invoice, or written agreement.

Organizations may not exceed purchased seat, client, location, or usage limits. Threadsafe AI LLC may charge additional fees for excess usage or require an upgraded plan.

Unless an order form states otherwise, Organization subscriptions renew for successive terms unless either party gives notice of non-renewal within the required notice period.

15. User Content

You retain ownership of your User Content. You grant Threadsafe AI LLC a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, process, transmit, and use User Content as necessary to provide, secure, operate, improve, and support the Services.

If you submit User Content to a gym, trainer, coach, or Organization, you authorize Threadsafe AI LLC to make that User Content available to them.

You represent that you have all rights necessary to submit User Content and that your User Content does not violate law, infringe rights, or breach these Terms.

16. Workout Programs and Trainer Content

Organizations, trainers, coaches, and users may create or upload workout programs, templates, notes, videos, exercise instructions, or other content. The creator is responsible for that content.

Threadsafe AI LLC does not guarantee that any workout, program, exercise, progression, or instruction is safe, effective, accurate, or appropriate for any individual.

Organizations and trainers are solely responsible for reviewing client needs, limitations, injuries, goals, and circumstances before assigning or recommending workouts.

17. Acceptable Use

You may not:

1. use the Services unlawfully or deceptively;
2. submit false, misleading, infringing, harmful, or unlawful content;
3. harass, abuse, threaten, or harm others;
4. access another user’s account without permission;
5. scrape, copy, or harvest data except as expressly permitted;
6. reverse engineer, decompile, or attempt to extract source code except as permitted by law;
7. interfere with security, availability, or operation of the Services;
8. upload malware or malicious code;
9. use the Services to develop a competing product using non-public features or data;
10. use the Services for emergency medical communications;
11. use the Services to process HIPAA-regulated protected health information without a signed Business Associate Agreement; or
12. violate applicable laws, third-party rights, or these Terms.

18. Intellectual Property

Threadsafe AI LLC and our licensors own the Services, including software, design, interfaces, trademarks, logos, content, and other intellectual property, except for User Content.

Subject to these Terms, Threadsafe AI LLC grants you a limited, non-exclusive, non-transferable, revocable right to use the Services for your personal or internal business use.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services except as expressly permitted.

19. Feedback

If you provide feedback, suggestions, or ideas, you grant Threadsafe AI LLC the right to use them without restriction or compensation. Feedback is not confidential unless we agree otherwise in writing.

20. Third-Party Services and Integrations

The Services may integrate with third-party apps, devices, wearables, payment providers, app stores, analytics tools, or other services. Your use of third-party services is governed by their terms and privacy policies.

Threadsafe AI LLC is not responsible for third-party services, data practices, availability, accuracy, or content.

You may disconnect integrations through account settings or the third-party service where available.

21. Privacy

The Superpumped Privacy Policy explains how Threadsafe AI LLC collects, uses, discloses, and protects personal information. By using the Services, you acknowledge the Superpumped Privacy Policy.

Organizations are responsible for their own privacy notices, consents, and data protection obligations to Organization End Users.

22. Data Processing for Organizations

Where Threadsafe AI LLC processes personal information on behalf of an Organization, we will process that information according to the applicable agreement, order form, data processing addendum, and lawful instructions.

Organizations authorize Threadsafe AI LLC to use subprocessors to provide the Services, subject to appropriate contractual obligations.

Organizations must not instruct Threadsafe AI LLC to process personal information in a way that violates applicable law.

For enterprise customers, a separate Data Processing Addendum should be attached or incorporated.

23. Confidentiality for Organizations

Each party may receive non-public business, technical, security, pricing, product, or other confidential information from the other party. The receiving party will use confidential information only to perform or receive the Services and will protect it using reasonable safeguards.

Confidentiality obligations do not apply to information that is public without breach, independently developed, rightfully received from a third party, or required to be disclosed by law.

24. Service Availability and Support

Threadsafe AI LLC aims to provide reliable Services, but does not guarantee uninterrupted availability. The Services may be unavailable due to maintenance, revisions, outages, third-party failures, security events, or circumstances beyond our control.

Support terms may depend on your plan or order form.

25. Beta Features

Threadsafe AI LLC may offer beta, preview, experimental, or early-access features. Beta features may be incomplete, unstable, or changed at any time. We may suspend or discontinue beta features without notice.

26. Suspension and Termination

You may stop using the Services at any time. You may delete your account where account deletion is available.

Threadsafe AI LLC may suspend or terminate access if you violate these Terms, create risk or legal exposure, fail to pay fees, misuse the Services, or if continued access would be unlawful or harmful.

Organizations may suspend or terminate Organization End User access through administrative controls.

After termination, certain provisions will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, dispute resolution, and any provisions that by their nature should survive.

27. Data Export and Deletion

Direct Users may request export or deletion of certain account information where available and required by law.

Organizations may request export or deletion of Organization data according to their agreement and applicable law.

Threadsafe AI LLC may retain information as described in the Superpumped Privacy Policy, including for legal compliance, security, fraud prevention, dispute resolution, backup, and legitimate business purposes.

28. Disclaimers

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Threadsafe AI LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and safety.

Threadsafe AI LLC does not warrant that:

1. the Services will be uninterrupted, secure, or error-free;
2. workout recommendations, analytics, or progress metrics will be accurate or appropriate;
3. any exercise, program, or training plan will produce any particular result;
4. any trainer, gym, coach, or Organization content will be safe, accurate, or lawful; or
5. the Services will meet your specific needs.

Some jurisdictions do not allow certain disclaimers, so some disclaimers may not apply to you.

29. Limitation of Liability

To the maximum extent permitted by law, Threadsafe AI LLC and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, personal injury, or physical injury arising from use of the Services.

To the maximum extent permitted by law, the total liability of Threadsafe AI LLC for any claim arising out of or relating to the Services or these Terms will not exceed the greater of:

1. the amounts you paid to Threadsafe AI LLC for the Services in the 12 months before the event giving rise to the claim; or
2. $100.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

30. Indemnity

If you are an Organization, trainer, coach, administrator, or business user, you will defend, indemnify, and hold harmless Threadsafe AI LLC and its affiliates, officers, directors, employees, agents, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:

1. your use of the Services;
2. your User Content;
3. your workouts, programs, coaching, training, supervision, or client relationships;
4. your violation of these Terms;
5. your violation of law;
6. your failure to obtain required consents or provide required notices; or
7. claims by your clients, members, staff, or Organization End Users.

For individual consumers, this indemnity applies only to the extent permitted by applicable law.

31. App Store Terms

If you download the app from Apple App Store, Google Play, or another app marketplace, your use may also be subject to that marketplace’s terms. The app marketplace is not responsible for providing support for the Services unless required by its own terms.

32. Electronic Communications

You agree to receive notices, disclosures, agreements, and communications electronically, including by email, in-app notice, account message, or posting through the Services.

33. Changes to the Terms

Threadsafe AI LLC may revise these Terms from time to time. If changes are material, we will provide notice as required by law. Revised Terms become effective when posted or on the date stated in the notice.

Your continued use of the Services after revised Terms become effective means you accept the revised Terms.

34. Governing Law

These Terms are governed by the laws of New York, USA, without regard to conflict of law principles.

For Organization customers, the governing law and venue may be stated in the applicable order form or master agreement.

35. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS under its applicable rules. The arbitration will take place in New York, United States of America or remotely. Each party will bring claims only on an individual basis and not as part of a class, collective, or representative action, except where prohibited by law.

36. Force Majeure

Threadsafe AI LLC is not liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, natural disasters, labor disputes, war, terrorism, civil unrest, internet or utility failures, third-party service failures, cyberattacks, government actions, or changes in law.

37. Assignment

You may not assign these Terms without prior written consent from Threadsafe AI LLC. Threadsafe AI LLC may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or by operation of law.

38. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

39. Entire Agreement

These Terms, the Superpumped Privacy Policy, and any applicable order form, subscription terms, data processing addendum, or written agreement form the entire agreement between you and Threadsafe AI LLC regarding the Services.

40. Contact

Threadsafe AI LLC
187 Wolf Road Suite 101
Albany NY 12205
United States

Support Contact: support@superpumped.app
Privacy Contact: privacy@superpumped.app
Legal Contact: legal@superpumped.app